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Is Independent Appliance Service at a Crossroads?

For decades, our industry has evolved one step at a time. Today, the pace of change feels different.

Manufacturers are becoming more involved in service. Technology is changing rapidly. Customer expectations continue to evolve.

So where does that leave the independent servicer?

Join fellow business owners for an open discussion as we explore questions like:

• What is the future of the independent appliance servicer? • Is COD service still a sustainable business model? • Will manufacturers continue taking a larger role in service—or will they ultimately need us more than ever? • What will the next generation of appliance service companies look like? • Will we need to expand beyond appliance repair to remain relevant to homeowners? • What decisions should we be making today to prepare for the next 10–20 years?

This isn't about predicting the future—it's about learning from one another, challenging our assumptions, and having the conversations that will help shape what's next.

If you've ever wondered where our industry is headed, this conversation is for you.