Topic: BEYOND THE SCRIPT: CSRs aren’t just Order Takers. We need to train our CSRs to sell.
Moderator: Corrine Caruso
If your CSRs are just order takers and giving prices and answering questions, you’re leaving money on the table. As appliance service company owners and managers, we need to start a conversation about converting phone calls to dispatched jobs. Let’s discuss ways to get your customer service teams to turn every phone call into a dispatch—even from price shoppers. We don’t need to pay for more ads, or buy more tools. We just need to train our staff to have smarter conversations that drive more revenue.
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